A big part of being an effective manager that commands respect and gets things done is assertiveness. That ability to remain calm in stressful situations and stand your ground in heated debates. Assertiveness is a critical component of management effectiveness and allows you to lead with confidence. Join your Business Wingmen co-hosts, Steve and Travis Smith to learn ways that you can become a more assertive manager.
What do you do when your #1 employee is doing whatever they want, regardless of how it affects the rest of the team? Left unchecked, this kind of bad behavior can have grave consequences for other employees, management and customers alike. Rogue employees will run amuke until their behavior is called out and the consequences clarified. If your company is under assault from someone acting badly, this episode will help you handle it.
What do you do when a valuable employee resigns to take a better offer? Do you counter to keep them? The odds that this will end successfully are surprising. Should employees who have accepted another job, renig to stay with their current company for more money? Join Steve and Travis Smith and learn the ins and outs of making or accepting counter offers.
Is the customer always right or do you have the right to say No! If you can't or don't want to accommodate a customer request, what is the best way to decline without losing the customer.
Today, it's possible to have as many as 5 generations represented in your business! The dominant ones remain millennials, then boomers with gen zs gaining speed. How do you insure that working relationships don't become an issue? Join Business Wingmen Steve and Travis and learn about the differences and the solutions to this challenging but very real situation.
When you are faced with challenges or big obstacles for the first time, how confident are you that you will be able to manage through them? In today's episode, Business Wingmen, Steve Smith and Travis Smith discuss the pitfalls and strategies for adopting a more courageous approach to managing through uncertainty.
In this episode, Steve and Travis discuss the effects of workplace conflict and how to handle it. A big part of harnessing the positive aspects of conflict within a team are how it's viewed and what leaders must do to address it before it damages workplace relationships.
Steve Smith and Travis Smith are experienced professionals with a combined 55 years in business. They are also father and son. Together, they explore the many facets of professional development and business success.