Management is the secret sauce of a well run, profitable business. But not all companies have capable managers or know how to development them into confident, credible authority figures. Management skills deficiencies can go from poor communication skills to decision making, delegation and organization. Without these basics, your core operation will struggle.
Change can inflict lots of unwanted stress on you and your organization, especially if it's not anticipated. Whether this change comes from a pending acquisition, a need for culture change or rapid growth, your organization can and will handle only so much before everyone starts to push back.
If you have just been promoted to a management position, your challenges have just increased! In today's Business Wingmen podcast episode, Overcoming New Management Challenges, your co-hosts Steve Smith and Travis Smith debate the many areas where new managers experience set backs or get stuck.
A big part of being an effective manager that commands respect and gets things done is assertiveness. That ability to remain calm in stressful situations and stand your ground in heated debates. Assertiveness is a critical component of management effectiveness and allows you to lead with confidence. Join your Business Wingmen co-hosts, Steve and Travis Smith to learn ways that you can become a more assertive manager.
What do you do when your #1 employee is doing whatever they want, regardless of how it affects the rest of the team? Left unchecked, this kind of bad behavior can have grave consequences for other employees, management and customers alike. Rogue employees will run amuke until their behavior is called out and the consequences clarified. If your company is under assault from someone acting badly, this episode will help you handle it.
What do you do when a valuable employee resigns to take a better offer? Do you counter to keep them? The odds that this will end successfully are surprising. Should employees who have accepted another job, renig to stay with their current company for more money? Join Steve and Travis Smith and learn the ins and outs of making or accepting counter offers.
Is the customer always right or do you have the right to say No! If you can't or don't want to accommodate a customer request, what is the best way to decline without losing the customer.
Steve Smith and Travis Smith are experienced professionals with a combined 55 years in business. They are also father and son. Together, they explore the many facets of professional development and business success.